Healthcare Management Training

In today’s dynamic healthcare landscape, successful management requires more than technical and subject matter expertise alone. You can enhance your team’s potential with management training that is based on the latest evidence and also focused on the tactics of leading people in healthcare.

Comprehensive training options allow participants to explore communication styles and learn how to control emotions and transition from a peer to a leader. Management training should include basics such as how to coach and run meetings, but also provide exposure to profit and loss statements and corporate policies. It should allow plenty of time to practice new skills in a safe setting and to share their successes and challenges with other participants to accelerate learning.

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Set your new managers up for success by making LEAD Academy a part of their leadership development journey.

LEAD Academy offers a comprehensive and engaging modular training that focuses on building and strengthening key leadership competencies. Learn how to manage and resolve interpersonal conflicts and how to have impactful coaching conversations with your employees.

LEAD Academy
LEAD Academy is an intensive 12-module training experience using innovative tools and experiential learning to empower recently hired, newly appointed or previously untrained health care leaders to better understand and use their strengths. Designed for health care supervisors and managers, LEAD is built on the underlying principle that effective leadership requires productive relationships to support excellence in patient care, sustainable business objectives and a safe patient environment.

LEAD Academy sessions provide a safe environment to practice newly learned skills and align work goals and actions to support the broader vision of the organization. Engaging activities guide participants through the process of understanding differing leadership styles and overcoming the distinct challenges of being a leader. Specific program focus areas include:

  • Self-development
  • Supporting the development of others
  • Managing and developing a successful organization

At the conclusion of the LEAD Academy, participating health care managers will be able to:

  • Improve the performance of the people and groups that report to them
  • Enhance their contribution to the achievement of facility and system objectives
  • Increase their own self-management skills during every day and stressful situations

Advanced LEAD Academy
Achieve your full leadership potential by grounding yourself in the essentials necessary to be a standout leader. The Advanced LEAD academy is the perfect next step for those who want exposure to more advanced leadership skills, or who have basic skills and want to explore their leadership potential. The Advanced LEAD Academy helps next-level leaders bring more to their organization while still focusing on applying effective leadership skills to their staff and peers. The six comprehensive training modules strengthen competencies and cultivate skills of current and potential leaders who are interested in learning how to:

  • Balance strategic focus, operating objectives and interpersonal relationships
  • Identify and target opportunities for innovation and change
  • Manage and inspire their employees’ performance
  • Assess personal strengths and limitations to continually improve
Our curriculum is presented in the same interactive style using real-world tools as the LEAD Academy. The Advanced LEAD Academy’s engaging activities guide participants through the process of understanding emotional intelligence and negotiating the distinct challenges of leadership. Specific program focus areas include: advanced leadership skills, planning successful change, coaching employees and teams to better performance, working through organizational politics to get things done, and breaking nonproductive biases. Participants who complete all six modules will receive a certificate of completion.

LEAD Academy

Module 1 – From Peer, to Manager, to Leader

  • Understand the differences between manager and leader and why it matters.
  • Learn the four stages of learning and why it matters to leadership and employee development.
  • Know three foundational principles of leadership behavior and how they work on the job.
  • Emphasize the role of the leader in balancing resources.
  • Share and learn new ideas for engaging people in resource utilization.
  • Learn four leadership strategies and how they apply to your job.

Module 2 – Leading People Differently

  • Know how and why different people approach tasks and relationships differently (DiSC).
  • Understand how your own behavior is influenced by preferences.
  • Develop improved relationships with employees who have a different “style”.
  • Influence people with whom you have been challenged in the past.

Module 3 – Leadership Communication Best Practices

  • Successfully use the three communication cues that impact understanding.
  • Use interpretive listening to help employees and colleagues understand the reason for communication.
  • Know where nonproductive communication games come from.
  • Create a personal strategy to avoid unintentionally starting or getting hooked by communication games.

Module 4 – Resolving Interpersonal Conflict

  • Identify common sources of conflict.
  • Choose between five options for responding to conflict at the source based on the risks and benefits of each.
  • Adjust your preferred style for responding to conflict to achieve a productive outcome.
  • Facilitate and engage in a conversation focused on successful conflict resolution when resolving conflict for yourself or when mediating conflict with others.

Module 5 – Coaching Employees to Higher Performance

  • Learn the difference between coaching and advising.
  • Adapt your coaching approach based on the person, the situation and the desired outcome.
  • Conduct spot coaching or plan and facilitate coaching meetings for improved or higher performance.
  • Increase employee performance as a result of intentionally structured conversations.

Module 6 – Leading Others Through Change

  • Describe natural responses to day-to-day and event-based change.
  • Predict employees’ and others’ responses to day-to-day and event-based change.
  • Use leadership and communication skills to help employees and others work through issues arising from change
  • Keep and adapt gentle pressure toward successful change

Module 7 – Building and Leading Effective Teams

  • Know the four behavioral stages of team development and why they matter.
  • Practice using a tool to help clarify the team’s purpose and ensure a “What’s In It For Me” (WIIFM) for all team members.
  • Learn a tool to identify and build on each team member’s knowledge, skill, experience, and interpersonal style to strengthen a sense of interdependence.
  • Review a process strategy that supports positive team engagement and cooperation.
  • Use a Team Health Audit to measure, track, and report team performance for continuous team development.

Module 8 – Planning and Running Effective Meetings 

  • Plan and open outcome-oriented meetings.
  • Use different processes for different meetings.
  • Manage meeting processes and behaviors.
  • Close meetings to enhance understanding, agreement and action.
  • Follow-up on meetings to provide maximum benefit.

Module 9 – Managing Performance

  • Identify current performance management challenges and how you manage them now.
  • Create an effective performance goal and explain why it matters.
  • Observe employee performance and describe it objectively.
  • Reduce your own rater biases in evaluating performance and providing feedback.
  • Learn the six essential steps to a successful performance conversation.

Module 10 – Organizing Your Time, Work and Priorities

  • Assess your daily and weekly work schedules to ensure tasks align with goals and priorities.
  • Identify and manage personal habits that contribute to time wasters, procrastination, or indecision.
  • Assess and strengthen relationships with others to support time management goals and objectives.
  • Assess and organize your workspaces and stuff to remove barriers to time management.

Module 11 – Why and How of Organizational Policies

  • Explain the dynamics that drive organizational behavior in healthcare that influences organizational culture.
  • Create policies that establish or reinforce the desired organizational culture.
  • Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance.
  • Administer and reinforce organizational policies.

Module 12 – Business and Finance for Today’s Health Care Leader

  • Know the words and phrases used in a basic hospital financial statement.
  • Know how statistics and key ratios tell the story of a hospital’s financial health.
  • Describe how leaders’ business decisions are driven by financial data.
  • Explain how your day-to-day decisions can impact your hospital’s financial health.
  • Describe how to help your team understand how their decisions impact your hospital’s financial health.

Advanced LEAD Academy

Module 1 – Emotional Intelligence: An Advanced Leadership Strategy

  • Understand the differences between manager and leader and why it matters.
  • Learn the four stages of learning and why it matters to leadership and employee development.
  • Learn what emotional intelligence is, why it matters, and how you can use it to become a more effective manager in everyday interactions.
  • Manage your emotions appropriately by keeping them in a safety zone.
  • Use positive strategies to go beyond your emotional comfort zone.
  • Recognize and understand how others’ behavior is connected to their emotions.
  • Manage relationships, i.e., influence the emotions of others to increase overall effectiveness.

Module 2 – Overcoming Non-Productive Bias

  • Learn how personal history and habits create conscious and unconscious
    biases, and how to manage them in the workplace.
  • Describe where biases come from and why it matters.
  • Identify potential personal biases and how they may impact leadership
  • Learn several strategies for addressing nonproductive biases and reducing their negative impact.
  • Apply strategies for helping team members manage nonproductive biases.

Module 3 – Organizational Politics, Ethics and Trust

  • Learn how to identify and manage politics at work to create or reinforce an ethical and trust-filled workplace.
  • Understand power and politics in a workplace environment.
  • Understand the value of ethical politics and strategic influence.
  • Recognize and diffuse potential negative political motivations in
    yourself and others.
  • Act in ways that builds trust in a political environment.

Module 4 – Human Performance System: Root Cause Analysis for Human Performance

  • Understand the Human Performance System (HPS).
  • Use the Human Performance System to conduct a gap analysis between what
    is expected or possible, and what is received in employee performance.
  • For each gap determine employee capability and responsibility and where
    the leader will need to support.
  • Explore realistic options for closing gaps.

Module 5 – Planning Successful Change

  • Create a change strategy that reduces potential resistance.
  • Know who is involved and how.
  • Identify and address intended and unintended consequences.
  • Anticipate others’ response and manage for it.
  • Gain buy-in and support from employees and stakeholders.
  • Create a communication strategy.
  • Measure progress and adapt as needed.

Module 6 – Coaching for Development

  • Follow coaching best practices.
  • Set up and conduct a first and setup coaching meetings focused on
    professional development.
  • Conduct follow-up coaching for development meetings using a structured
  • Provide on-going support for team member professional development.

LEAD Academy

  • Cohort 1
    March 5 – May 21, 2024
    9:00 – 11:30 AM PT every Tuesday
  • Cohort 2
    September 5 – November 21, 2024
    9:00 – 11:30 AM PT every Thursday

Advanced LEAD Academy
September 4 – November 20, 2024
11:30 AM – 2:00 PM PT on Wednesdays 

Instructor-led sessions via Zoom

LEAD Academy
$2,150 per person

Advanced LEAD Academy
$1,200 per person for the full series
$250 per person for individual module

Program fee includes course materials and certificate of completion.

A digital Certificate of Completion will be awarded to participants upon successful completion of the program. Successful completion of the program will be based on attendance of virtual sessions.

Register Today

2024 LEAD Academy Info Session
Date: Thursday, February 1, 2024
Time: 11:00 – 12:00 PM PT

Register Today

Pamela Cunningham
Pamela Cunningham CSSBB, MCC, is a lead designer and instructor for both the LEAD Academy and Advanced LEAD Academy. Pam has over thirty years of experience responsible for getting business results and developing leaders and is skilled at blending the technical with the human side of high performance. A highly regarded master facilitator, Pam has conducted organizational strategic planning, leadership development, brand management and sales effectiveness training for manufacturing, information technology, retail and financial services industries around the world. 

For the past eighteen years Pam has focused her knowledge, skills and experience on private- and public-sector health care organizations including many hospitals and healthcare systems in the Midwest and on the West Coast. As a consultant and certified coach, she has advised hospital executives on how to quickly and effectively resolve various organizational issues on performance management systems, change methodologies and implementation, root cause analysis and problem solving and recruiting and retention costs and strategies. An engaging and effective communicator, Pam has been asked to present on a variety of leadership and current topics at conferences across the country.

Monique Gutierrez

Monique Gutierrez brings 8 years of experience in organizational and leadership development, change management, and labor relations. She studied organizational development in graduate school and is currently working on her PhD in Business Psychology. Her wealth of knowledge also includes a strong background in project management, group facilitation, employee opinion surveys, and corporate needs analysis. She has conducted management training for leaders at all levels within organizations in the healthcare, manufacturing, logistics, and hospitality industries. Monique also has experience in coaching leaders on managing employee engagement, performance management, and employee relations issues.

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Jenn Bui
This is by far the most helpful, the most informative academy I have been to. I am in the process of sharing everything I learned with the other supervisors and charge nurses who report to me. As a new manager, the LEAD Academy gave me a huge amount of confidence to be able to face the situations I find most challenging.
Past LEAD participant